top of page

Terms and Conditions online webshop

Article 1 - Definitions

In these terms and conditions:

Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Transaction duration: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance agreement: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, use is made of one or more techniques for distance communication.

Article 2 - Identity of the entrepreneur

trading under the name: Skintology BV.

Business & visiting address:

Pieter Vrededestraat 19 

Phone number: 06-83396815
From Tuesday to Saturday from 09:00 to 18:00.

Email address:


  • Company Chamber of Commerce number: 71933832

  • WTZA reporting obligation, Central Information Point for Health Care Professions: 71933832

  • VAT identification number: NL 858910469B01

Article 3 - Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the request of the consumer.

  3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.


Article 4 – PAYMENT 

Skintology lists all prices of the products visible on the website as well as the clinic. The reported prices include VAT. The client must pay for the purchase according to the payment options listed below.

Payment options

You can easily transfer the amount online through your own trusted bank.

Cash/ pin
Only possible with pick up.

Visa, Mastercard

Gift voucher

Gift vouchers are valid for one year, starting on the date of purchase. After the expired date it will no longer be valid.

Gift vouchers can be purchased from the amount of 20 euros and can be spent both in the online store and at our clinic for treatments.


Article 5- Delivery and performance

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.

  2. The place of delivery is the address that the consumer has made known to the company.

  3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.

  4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

  5. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement item available. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.

  1. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.



PostNL shipping rate packages within the Netherlands from € 6.55 per shipment excl. VAT.

Packages abroad, rate starts from €8.65 per shipment ex. VAT

After we have sent your package you will receive a track and trace code, with which you can keep an eye on the order and adjust the delivery date if necessary


Article 6- Right of withdrawal

  1. When purchasing products, the consumer has the option of dissolving the contract without giving reasons during 14 days. This period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

  2. During this period, the consumer will handle the product and the packaging with care. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When providing services:

  1. When services are provided, the consumer has the option of dissolving the contract without giving reasons for at least fourteen days, starting on the day of entering into the contract.

  2. To make use of his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest with the delivery.

Article 7 - Costs in case of withdrawal

  1. If the consumer makes use of his right of withdrawal, the costs of return will be borne at most.

  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

Article 8 - Exclusion right of withdrawal

  1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

  2. Exclusion of the right of withdrawal is only possible for products:

  • Created by the entrepreneur in accordance with the consumer's specifications.

  •  Which are clearly personal in nature.

  • Which by their nature cannot be returned.

  • Which can spoil or age quickly.

  • The price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence.

  • Sale or sale products. Provided that a production defect or damage is found in the product before the product has been opened or used.

  • Gift vouchers are not covered by your right of withdrawal.


Article 9- Return

Products can be returned within 14 days of receipt. See also right of withdrawal articles 6, 7 and 8. For a return and refund, the product must be unopened, unused and undamaged. Costs for returning a product or products are applicable to the consumer.


We strive to handle a return and refund as soon as possible after arrival of the package sent by the consumer. Refund no later than 30 days after the arrival of the return.

Gift vouchers cannot be returned.

Article 10- Complaints and Disputes Committee

You can reach us via our email address or telephone number if a problem arises. See our contact details.

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

  2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

  4. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

bottom of page