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Terms & Conditions

TERMS AND CONDITIONS

By making an appointment with Skintology, whether in person at the clinic, by phone or online, you agree to the Terms and Conditions below.

These terms and conditions apply to all expressions, services, products and materials of Skintology. If a specific agreement exists, such as a treatment agreement, they are deemed to be part of this agreement.

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Article 1 – GENERAL 

These conditions apply to every treatment and transaction between Skintology and a client to which the clinic has declared these conditions applicable, insofar as the parties have not expressly deviated from these conditions in writing.

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Article 2 – APPOINTMENTS 

The client must be present 10 minutes before the start of the treatment, if the client is later, Skintology may shorten the time lost on the treatment.

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Article 3 – NUMBER OF PERSONS AT THE APPOINTMENT

It is not possible to be present in the treatment room with more than 1 person.

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Article 4 – CANCEL APPOINTMENT AND OR NO SHOW

If the client is unable to make an appointment, the client must, as soon as possible,  Cancel the appointment by telephone no later than 24 hours prior to the appointment with Skintology. Appointments can be canceled free of charge up to 24 hours in advance.  If the appointment is not canceled on time, we are forced to charge 100% of the booked treatment with a minimum value of 50 euros by means of an invoice. Payment term is 7 days.

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Article 5 – COSMEDICAL APPOINTMENTS

Skintology asks for the medical treatments (indicated on the website 'COSMEDICAL')  a deposit of 25%, once the deposit has been received your booking is only final. If the treatment is canceled (this is only possible in writing or by telephone) less than 24 hours before the planned treatment or a no show by the client, the client will not receive the deposit back. Clients who are already known to Skintology do not have to pay a deposit.

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Article 6 – EFFORT

Skintology will perform the treatments to the best of its knowledge and ability of good craftsmanship. Skintology will inform the client as much as reasonably possible about financial consequences.

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Article 7 – STATEMENT OF CONSENT, PERSONAL DATA & PRIVACY

Before we start a treatment, we first note the necessary information from the customer. We ask our customer to read and sign the relevant forms. If there is no signature, no treatment will be carried out. Skintology records the personal data of the client in its system. Skintology treats the client's confidential data in accordance with the guidelines in the Personal Data Protection Act. Skintology will not share client data with other parties without the prior written consent of the client.


Article 8 – PAYMENT 

Skintology lists all prices of treatments and products visible in the clinic. The reported prices include VAT. Immediately after the end of the treatment, the client must pay for the payment of the treatment and any products via pin.

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Article 9 – CONFIDENTIALITY 

Skintology is obliged to maintain the confidentiality of all confidential information that the client has communicated during the treatment. Information is considered confidential if this has been communicated by the client or if this follows from the nature of the information.

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Article 10 – LIABILITY

Skintology is not liable for damage of any nature whatsoever, caused by the fact that the clinic relied on incorrect and/or incomplete information provided by the client about relevant physical disorders, previous treatments elsewhere, use of medication, use of incorrect products, work or leisure activities. Skintology is also not liable for any external damage or health damage resulting from a treatment (for example allergies or other pathologies of any kind). You undergo all treatments voluntarily with the possible risks of, among other things, pigmentation, hyperpigmentation, swelling or other (external) injuries. The treatments are done at your own risk and responsibility. No obligation of result, complaint, personal injury claim or liability can be entered into. Skintology is not liable for damage caused by incorrect aftercare. You alone are responsible for this. If in doubt, consult our website.

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Article 11 – DAMAGE & THEFT

Skintology has the right to claim compensation from the client if the client damages furniture, equipment or products. Cases of theft are reported to the police.

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Article 12 – COMPLAINTS

If the customer has a complaint about the treatment or a product, the complaint must be reported orally and in writing to Skintology BV as soon as possible, but within a week after discovery.

Skintology BV strives to provide an adequate answer within 5 working days. If a complaint about the treatments is well-founded, the treatment will be carried out again as agreed, unless this has become demonstrably pointless for the customer and the customer has made this known in writing.

If a complaint about the products is justified, Skintology BV will reimburse the purchase price of the products in part or in full.

If Skintology BV and the complainant cannot come to an agreement, the complainant can submit the dispute to the Disputes Committee. Complaints are then forwarded to the handling insurance company and/or possibly our company lawyer.

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Article 13 – DATA

You must at all times provide your correct personal details to Skintology. E-mail, telephone number and your residential address. If this changes in the meantime, we ask you to report this to Skintology. Skintology will not disclose your information to third parties.

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Article 14 – PROPER CONDUCT

The client should behave properly in the clinic according to generally accepted standards. If the client continues to show improper behavior after repeated warnings, Skintology has the right to refuse the client access to the salon without giving any reason.

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Article 15 – HOUSE RULES

We believe it is important to treat people as we would like to be treated ourselves. We hope you will too. The house rules below help us to offer you optimal service and the best treatments.

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Article 15:1 – SMOKING

Smoking in and in front of the clinic is prohibited, this smoking policy also applies to electronic cigarettes.


Article 15:2 – MOBILE TELEPHONE

We really appreciate it if you do not use your mobile phone in our waiting area and treatment rooms. We therefore kindly ask you to switch off your phone or switch on the 'vibrate/silent' function.


Article 15:3 – PHOTOGRAPHY AND FILMING

Skintology employees and other attendees may not be filmed or photographed unsolicited. To be allowed to film/photograph, permission must be requested in advance (in writing). In addition, everyone who appears in the photo or film must also give his/her permission. Making sound recordings and recording conversations with mobile phones is also not allowed.

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Article 15:4 – ALCOHOL, DRUGS AND WEAPONS

Using or being under the influence of alcohol and/or drugs in our clinic is not allowed, with the exception of drinks served by the salon to its customers.

Possession of weapons and other dangerous objects is prohibited.


Article 15:5 – THEFT AND VANDALISM

Theft and/or vandalism will be reported to the police. The perpetrator of the crime is handed over to the police. In all cases, the costs incurred will be recovered from the perpetrator.


Article 15:6 – LIABILITY

You are expected to watch over your property yourself. Skintology is not liable for damage, loss or theft of property of employees, patients and visitors.

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Article 15:7 – NUMBER OF PERSONS AT YOUR APPOINTMENT

 It is not possible to come to the clinic with several people at the same time for 1 treatment.

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Article 15:8 – EMPLOYEE INSTRUCTIONS AND VIOLATIONS

Instructions from Skintology employees must be followed. Violating the rules or not following directions can lead to a warning or denial of access to the clinic.


Article 15:8 – AGRESSION, VIOLENCE, AND HARASSMENT

Aggression, violence, intimidation, insults and discrimination are not tolerated in the clinic.
Immediate action will be taken in the event of undesirable behaviour. In the worst case, patients or visitors who misbehave can be banned from the clinic. We work closely with the police and the judiciary. In the event of incidents, employees have special measures and instructions to contact the police directly. If rules of conduct are deliberately violated, Skintology can impose sanctions on the offender. If there is a question of a criminal offense, employees report this to the police.

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Article 16 – LAW

Dutch law applies to every agreement between Skintology and the client. In the case of the content and purport of these general terms and conditions, the Dutch text thereof is always decisive. The most recently filed version or the version as it applied at the time of the conclusion of the agreement always applies.

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Terms and Conditions online webshop

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Article 1 - Definitions

In these terms and conditions:

Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Transaction duration: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance agreement: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, use is made of one or more techniques for distance communication;
Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur coming together in the same room at the same time;

To adjust?

Article 2 - Identity of the entrepreneur

Skintology
trading under the name: Skintology BV.

Business & visiting address:

Pieter Vrededestraat 19 
5038AX TILBURG

Phone number: 06-83396815
Accessibility:
From Tuesday to Saturday from 09:00 to 18:00.

Email address: info@skintology.net

Recognitions

  • Company Chamber of Commerce number: 71933832

  • WTZA reporting obligation, Central Information Point for Health Care Professions: 71933832

  • VAT identification number: NL 858910469B01

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Article 3 - Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the request of the consumer.

  3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.

 

Article 4 – PAYMENT 

Skintology lists all prices of the products visible on the website as well as the clinic. The reported prices include VAT. The client must pay for the purchase according to the payment options listed below.

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Payment options

iDEAL
You can easily transfer the amount online through your own trusted bank.

Cash/ pin
Only possible with pick up.

Visa, Mastercard

Gift voucher

Gift vouchers are valid for one year, starting on the date of purchase. After the expired date it will no longer be valid.

Gift vouchers can be purchased from the amount of 20 euros and can be spent both in the online store and at our clinic for treatments.

 

Article 5- Delivery and performance

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.

  2. The place of delivery is the address that the consumer has made known to the company.

  3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.

  4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

  5. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement item available. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.

  1. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.

 

Supplier:

PostNL shipping rate packages within the Netherlands from € 6.55 per shipment excl. VAT.

Packages abroad, rate starts from €8.65 per shipment excl. VAT.

After we have sent your package you will receive a track and trace code, with which you can keep an eye on the order and adjust the delivery date if necessary

 

Article 6- Right of withdrawal

  1. When purchasing products, the consumer has the option of dissolving the contract without giving reasons during 14 days. This period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

  2. During this period, the consumer will handle the product and the packaging with care. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.


When providing services:

  1. When services are provided, the consumer has the option of dissolving the contract without giving reasons for at least fourteen days, starting on the day of entering into the contract.

  2. To make use of his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest with the delivery.

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Article 7 - Costs in case of withdrawal

  1. If the consumer makes use of his right of withdrawal, the costs of return will be borne at most.

  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

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Article 8 - Exclusion right of withdrawal

  1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

  2. Exclusion of the right of withdrawal is only possible for products:

  • Created by the entrepreneur in accordance with the consumer's specifications.

  •  Which are clearly personal in nature.

  • Which by their nature cannot be returned.

  • Which can spoil or age quickly.

  • The price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence.

  • Sale or sale products. Provided that a production defect or damage is found in the product before the product has been opened or used.

  • Gift vouchers are not covered by your right of withdrawal.

 

Article 9- Return

Products can be returned within 14 days of receipt. See also right of withdrawal articles 6, 7 and 8. For a return and refund, the product must be unopened, unused and undamaged. Costs for returning a product or products are applicable to the consumer.

 

We strive to handle a return and refund as soon as possible after arrival of the package sent by the consumer. Refund no later than 30 days after the arrival of the return.

Gift vouchers cannot be returned.

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Article 10- Complaints and Disputes Committee

You can reach us via our email address or telephone number if a problem arises. See our contact details.

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

  2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

  4. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

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